Courses

OUR COURSES ARE ACCREDITED BY THE TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA)

PC OPERATIONS - (1 Year)

This PC OPERATIONS NC II Qualification consists of competencies that will allow effective and efficient use of personal computers where use of word processing, spreadsheets and presentation software is required including access to email and the use of web browsers for searching and locating data and information on the internet. It also includes competencies in quality standards, workplace communication, teamwork, career professionalism, and safety.

COMPUTER HARDWARE SERVICING - (1 Year)

This course is designed to develop knowledge, skills, and attitudes of a Computer Service Technician in accordance with industry standards. It covers basic and common competencies such as installing, maintaining, configuring, and diagnosing computer systems and networks.

COMPUTER PROGRAMMING - (2 Years)

This course is designed to enhance the knowledge, skills and attitudes in developing or writing program codes using a personal computer or workstation as part of a systems development team. It also includes design program logic, apply program development approach, apply object - oriented program language skills, apply programming skills in a second language.

INTENSIVE ENGLISH COMMUNICATION (FOR CALL CENTER AGENTS) - (4 Weeks)

This course is developed to meet the demands of the call center industry, where specific competencies such as effective communication skills both written and oral. Upon completion of this training, the trainee should be able to use the language with correct grammar structure in oral and written forms, communicate and listen actively using call center exercises, and familiarize and understand paralanguage communication cues.

FINISHING COURSE FOR CALL CENTER AGENTS - (8 Weeks)

This training is designed to enhance trainee's skills in effective English communication both in written and oral, use paralanguage expressions with ease and confidence, handle effectively customer's needs and complaints, organize and manipulate files effectively, work with computer its basic operations and the internet, receive and transmit calls efficiently, and apply knowledge of American common cultural practices and geography. The trainee is required to undergo mock interviews, prepare a resume, and join field trips to local Call Centers.

CONTACT CENTER SERVICES TRAINING - (5 Months)

This course is designed to develop proficient English speaking and writing knowledge, skills and attitude needed to communicate and listen effectively using comprehensive programs on media in both written and oral forms. Understand the procedures on how to operate contact and call centers. Team building, understanding work ethics, prioritizing needs, evaluating and assessing programs and activities are part of developing group dynamics and communication skills. Render quality customer services in both call and contact center environments. Utilize company technologies to respond to customer needs and conduct contact center campaigns. Trainee must undergo mock interviews and prepare resume.

For more information, please call us @ Tel. 034-742-8859 or email: info@northpoint.com.ph